Digital Customer Experience Manager

We at Bufab's Nordic business area are now strengthening our digital investment by creating a new role responsible for developing and optimizing our customer experience.

The market is changing rapidly, and our customers expect more than ever. Therefore, we are investing. In the role of Digital Customer Experience Manager, you will have the opportunity to drive our digital customer journey from the ground up, influence, make decisions, and of course - build a customer experience that truly makes a difference. A new role with great potential – do you want to be part of shaping something entirely new? Then scroll down to see what awaits. 👇

⭐ Here’s why you will thrive at Bufab

With us, you will have:

• Mandate to influence
  You will enter a situation where we are thinking and building new. Your work will shape Bufab's digital future and customer journey.
• Work in an international environment with a family feel
  You will work closely with colleagues in the Nordic region and our global resources – but always with short decision-making paths.
• Innovation and development
  We are investing in digitalization and want you to test, develop, and dare to challenge.
• Experience stability combined with an entrepreneurial spirit
  Bufab combines the security of an established group with the freedom to act entrepreneurially with great freedom under responsibility.

Here’s where you come in 🫵

As a Digital Customer Experience Manager, you will be responsible for developing and optimizing our digital channels and customer journeys within Bufab's Nordic business area. You will work both strategically and operationally with the goal of creating a seamless, data-driven, and commercially strong digital customer experience.

Your main tasks:

• Develop and manage our digital channels: web, e-commerce, Marketing Automation, and other customer-facing platforms.
• Drive projects that improve the digital customer journey – from the first interaction to conversion and loyalty.
• Be responsible for digital sales via e-commerce and web with a focus on conversion and customer satisfaction.
• Ensure that our digital initiatives are data-driven, measurable, and linked to business goals.
• Manage budget, goals, and follow-up, and lead collaboration with external agencies and technical suppliers.
• Contribute to projects where we develop digital solutions within our commercial teams through close collaboration with our sales teams and companies.

🤷‍♀️🤷‍♂️ Who are you?

We are looking for a specialist with a strong commercial understanding and experience in driving projects & digital development in a B2B environment. You may have experience from a marketing, communications, or digital agency, or you work in a larger organization where you are involved in digital customer journeys.

We see that you have:

• experience in digital transformation, modern digital marketing, and e-commerce within B2B.
• experience in project management and implementing digital tools.
• understanding and knowledge of the digital customer journey and its strategic challenges.
• the ability to drive change and create results in a matrix organization.

As a colleague, supplier, and client, you think digitally and business-oriented where you want to create results, and you have a natural ability to collaborate and build relationships. You take responsibility and have the drive to challenge, develop, and deliver – together with others. You are confident in combining strategy with practical implementation, and you thrive on managing multiple projects simultaneously. You handle both Swedish and English in writing and speaking.

✅ A few things that might be good to know

• The position is full-time
• You will be based at our office in Värnamo
• The position can be filled immediately or by agreement
• Your leader will be Bufab Sweden's CEO Daniel Johansson (LinkedIn (https://www.linkedin.com/in/daniel-johansson-99b28514/)), and you will work closely with the marketing coordinator, Nordic CEOs, sales teams, and global resources.

🔩 And finally, about us – your future employer

Bufab Group has approximately 1800 employees and over 50 wholly-owned operational subsidiaries in more than 30 countries. Our employees are the key to our success. We offer freedom, responsibility, and development opportunities in an international environment while maintaining the family feel that has existed since our start in 1977. We deliver solutions to our customers rather than just screws and nuts, or C-parts, as we call it. Bufab is listed on Nasdaq Stockholm under the name "BUFAB". Read more at bufab.com (http://www.bufab.com).

📩 Do you want to become our new colleague and be part of our journey forward? Then we would like to know more about you by March 15th. We work with ongoing selection and do not accept applications via email due to personal data handling. If you have questions about the position, you are welcome to contact Daniel Johansson ([email protected] (mailto:[email protected]), 070-240 20 33), and if you have questions about the recruitment process, contact Lotta Ryman ([email protected] (mailto:[email protected]), 070-266 66 33). We hope that you want to be part of our journey towards the market's leading digital customer experience!